Get Answers to Your Questions. Explore our Frequently Asked Questions to find solutions and insights tailored to your needs.
We provide Air and Sea Freight Options.
Shop from your favorite USA online stores and ship the goods to our USA address.
We will ship the goods to you and handle customs clearing on your behalf.
Sea Freight: We ship from the USA to Botswana, South Africa, and Lesotho.
Air Freight: We ship from the USA to Botswana, South Africa, and Namibia.
Sea Freight: It takes approximately 6 to 8 weeks.
Air Freight: It takes around 10 – 14 days.
- We ship all types of goods, excluding narcotics, contraband, and flammable items.
- There are no minimum weights for you to use ou service.
To request a shipping cost estimate, fill out our Quote request form: https://forms.gle/dbLnMWRMbRq7VPio6
1. Sea Freight: We ship every quarter based on demand.
2. Air Freight: We ship twice a month.
3. Cut-off times for receipt of goods will be communicated to you during the initial contact.
Use sturdy, corrugated cardboard boxes for packing your items. Ensure they are in good condition and can withstand the shipping process.
Choose the right size box for your items. Avoid using boxes that are too large, as this can cause items to move around during transit, increasing the risk of damage. Conversely, do not overstuff boxes, as this can cause them to burst.
Use bubble wrap, foam, or other cushioning materials to protect your items, especially if they are fragile or have sharp edges. Fill any empty spaces in the box with packing peanuts, crumpled paper, or air pillows to prevent items from shifting during transit.
Seal your packages securely with strong, pressure-sensitive packing tape. Avoid using duct tape, masking tape, or cellophane tape, as they may not provide sufficient security.
Clearly label your packages with the sender’s and receiver’s names, addresses, and contact information. Also, include a duplicate label inside the package in case the outer label gets damaged or lost.
If shipping multiple boxes, number them (e.g., 1 of 3, 2 of 3, 3 of 3) to help keep track of your shipment and ensure all packages arrive at their destination.
Accurately declare the contents of your shipment on the customs forms. Provide a detailed description, including the type, quantity, and value of the items.
Ensure that your shipment complies with the import and export regulations of both the origin and destination countries. Familiarize yourself with any restrictions, prohibited items, or special requirements for your shipment.
Keep copies of all invoices, receipts, and other documents related to the shipment. Customs officials may request these documents for verification purposes.
If shipping high-value items, consider purchasing additional insurance to protect against potential loss or damage.
For shipments subject to customs duties and taxes, ensure that you or your consignee (the person receiving the shipment) are prepared to pay the required fees upon arrival. Be aware that failure to pay customs duties and taxes may result in delays, additional storage fees, or even seizure of the shipment.
Ensure that all packages sent to us are addressed correctly as per the below format:
[Your Name]
Maramane Freight LLC
44880 Falcon Pl Suit#113,
Sterling, VA 20166
USA
Packages not addressed correctly may result in your package getting lost
We will provide you with a digital template for completing the customs forms, which can be communicated through email or WhatsApp.
You will need to list and value your goods and provide a digital signature.
Upon receipt of your goods, we will inspect and reinforce the packaging as necessary, take pictures for documentation, and assign a unique shipping code for each package.
We will then send you an acknowledgment message with the package pictures.
We will keep you informed about key dates, such as sailing dates, cut-off dates for loading, port cut-off dates, and sailing dates.
After the sailing date, we will inform you of your customs duty via WhatsApp. Payment for customs duties is due before the ship arrives.
We accept payments via bank deposit and Card Only.
Payment terms and conditions will be clearly stated in the quotation.
We will create a WhatsApp group for collectors to share information and updates.
You will be required to collect your shipment from the warehouse in Gaborone, present your ID for verification, and sign the receiver form with the assigned shipping code.
A copy of the signed form will be provided for documentation.
